Refunds. Cancel any time. 14 days to change your mind.
Cancelling stops future payments. Withdrawing, within 14 days, also refunds what you paid. Our terms are the contract; this page explains what they say about cancelling, withdrawing and refunds.
- Cancelling Pro
Cancel at any time, in one of three ways:
- at app.tobos.ai/billing, under "Manage billing";
- with "Cancel contracts here" at app.tobos.ai/cancel, which needs no login;
- by e-mail to hey@tobos.ai, saying which account it is.
Pro then runs to the end of the paid month, and we charge nothing more. After that, your account goes back to Free; nothing is deleted.
- 14 days to withdraw
You can withdraw from the contract for Pro within 14 days after the day it is concluded (the day your payment goes through), without giving reasons. We then refund everything you paid for it. This holds for consumers, as the law requires, and for businesses too.
To withdraw, use "Withdraw from contract here" at app.tobos.ai/withdraw, which needs no login, or tell us in any other clear way: by e-mail to hey@tobos.ai, by phone on +43 677 61464395, or by letter to Tobos FlexCo, Seitenstettengasse 5/37, 1010 Wien, Austria. You can use the form below, but you don't have to. To meet the deadline, it is enough to send your withdrawal before the 14 days are over. We confirm every withdrawal by e-mail.
We then end Pro and refund all you paid for it without undue delay, and at the latest within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you. You pay nothing for the days you had Pro, and your account goes back to Free. A withdrawal sent after the 14 days counts as a cancellation: Pro runs to the end of the paid month.
- Withdrawal form
If you want to withdraw from the contract, you can fill in this form and send it to us.
To Tobos FlexCo, Seitenstettengasse 5/37, 1010 Wien, Austria, hey@tobos.ai:
I hereby give notice that I withdraw from my contract for the provision of the following service: Tobos Pro
Ordered on:
Name:
E-mail address of the Tobos account:
Address (only for a letter):
Date:
Signature (only for a letter):- Other refunds
After the 14 days, we don't refund the rest of a month when you cancel; Pro simply runs to the end of it.
We refund in full anything we charged by mistake, such as a double payment.
If you end Pro because we changed it for the worse, if you cancel it for an important reason that holds, or if we close your account, we refund the unused part of the month.
If something is wrong with a payment, please write to us before you dispute it with your bank. We reply to every request.
- Free plan
- Free costs nothing, so there is nothing to cancel or refund. You can have your account deleted at any time (see the terms).
Last updated 12 October 2026.